Discover Frequently Asked Questions from Our Support
Some basic answers to get you started on your shipping journey if you need anymore help, dont hesitate to contact us.
Do I have to sign up?
You must register which allows you to track your shipment, upload invoice and pay online. You may register here.
How do I start shipping?
Simply send your shipment to the shipping address below and email us your invoice and contact information.
5620 NW 12th Avenue
Suite 103
Fort Lauderdale, FL 33309
What are my payment options?
You may pay with cash or credit card.
Are there any monthy or yearly fees?
There are no monthly or yearly added fees in order to use our service. For added features: consolidation and free mail there are low-cost membership fees.
When do you have flights?
We have flights everyday from Monday to Friday.
What time must my shipment arrive to make the flight?
Shipment must be in before 10am in order to make the flight.
Do you provide estimates?
Yes, once the weight, dimensions , price and description of item are provided, we can provide a full estimate.
Do you offer Insurance?
Yes, we provide insurance, once requested. We do not provide insurance on used items.
Do you export?
We do offer export services but our schedule varies.
Do you ship to the Family islands?
We can deliver your shipment to any boat or flight requested.
Do you offer pickup services?
Yes, we offer pickup services in Fort Lauderdale & Miami.
Do you charge a storage fee?
A storage fee is applied a week after the invoice has been emailed or two weeks after item is received at our US warehouse, all packages must be collected within three months or be forfeited.Â
Do you ship refrigerated/frozen perishables?
We ship refrigerated, not fozen, perishables on our containers weekly. Please book on our perishable form before sending item.Â
https://tropixshipping.com/services/perishable-booking/